Question 1

How does profile validation work?

Accepted Answer

Every profile goes through manual review. Brothers must provide an identity document, and sisters must confirm that their wali (guardian) is ready to accompany them in their path towards marriage. An 'Aqīdah test also helps assess religious knowledge.

Question 2

Who can join Nikah?

Accepted Answer

The platform is open to all Muslim men and women who are sincere in their pursuit of marriage. We give preference to those following the salafi manhaj (the way of the pious predecessors), but all practising Muslims are welcome.

Question 3

How long does validation take?

Accepted Answer

Validation usually takes between 24 and 72 working hours. This time allows our team to review each profile carefully, to guarantee the quality and safety of our community.

Question 4

Why are conversations kept within a framework?

Accepted Answer

We encourage concise, serious exchanges. The idea is to get to the essentials and avoid drawn-out discussions that lead nowhere. As soon as both parties express their interest, the wali's contact details are passed on so things can continue in the appropriate setting.

Question 5

Are conversations really supervised?

Accepted Answer

Yes, every message is reviewed by our team before being delivered to the recipient. This guarantees a healthy environment, faithful to the Islamic values of modesty.

Question 6

How are the wali's contact details passed on?

Accepted Answer

When both parties express mutual interest, the contact details of the sister's wali are passed on to the brother. It is then up to the brother to reach out to the wali and continue the process in the traditional manner.

Question 7

How is the privacy of my data guaranteed?

Accepted Answer

Your personal data is stored securely and is never shared with third parties. Only validated members can see profiles. Out of modesty, no profile displays a photo: each member is represented by an avatar, and physical description is done in words. You can delete your account and your data at any time.

Question 8

What should I do if I encounter inappropriate behaviour?

Accepted Answer

You can report any inappropriate behaviour using the report button available in every conversation. Our team reviews every report within 24 hours and takes the necessary measures, up to and including account suspension.

Question 9

Are there photos on the platform?

Accepted Answer

No. Out of modesty, no profile displays a photo: each member is represented by a stylised avatar, and physical description is done in words, as has traditionally been done. The only photos we request — the brothers' identity document — are used solely for verification and are never visible to other members.

Question 10

Can I use the platform for free?

Accepted Answer

Yes, the Discovery plan is entirely free. It lets you create your profile, browse the available profiles and send up to 5 contact requests per month. Paid plans offer additional features.

Question 11

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time from your account settings. The cancellation takes effect at the end of the current period, and you keep access to the premium features until that date.

Question 12

Can I cancel my subscription at any time?

Accepted Answer

Yes, you can cancel your subscription at any time from your personal space. The cancellation takes effect at the end of the current period, and you keep access until that date. No long-term commitment.

Frequently asked questions

Registration & Validation